Just thought I'd share

[5ive.oh]

A new email I recieved from our illustrious leader at FOMOCO.


I quote:

Information MBG - MARKETING BULLETIN Great Quality Story
MBG 2007-159N Published: 4/24/2007
st1\:*{behavior:url(#ieooui) }To: All Ford of Canada Dealers

Great Quality Story

The purpose of this memo is to share with you a great story as last week we reached an important milestone in our quality journey. That is, our Ford and Lincoln vehicles have reached Toyota-brand quality.
Based on the first-quarter 3 Months-in-Service GQRS (Global Quality Research System) report done in the U.S. ? which measures our customers? impressions of their new vehicles after having driven them for three months ? Ford, Lincoln and Mercury vehicle quality now is in a statistical dead heat with Toyota. Below are some highlights:
? Our TGWs (things gone wrong) reported are 1,456 compared with Toyota?s 1,453 ? a .003 troubles per vehicle difference.
? We also bested Nissan (1,457 TGWs) and fell just under Honda (1,313 TGWs) which ranked first in the survey.
? Five of our vehicles also ranked as segment leaders for top quality: Ford Fusion in midsize cars; Ford Mustang and Shelby GT500 in sports cars; Ford Expedition MAX in large traditional SUVs; and the Lincoln Navigator in large premium utilities.
And the good news continues: Two product development functional areas ? Body Interior and Electrical systems ? beat Toyota and achieved best-in-class status. Two additional areas ? Chassis and Vehicle Development & Engineering Control ? are performing at Toyota levels.
Very encouragingly, history shows that our GQRS results very closely track to the various external J.D. Power quality reports, the next of which will be out in June. The progress we've made in this area is a testimony to our solid launches, the teamwork demonstrated by all areas of the company and from our suppliers, and by listening to our customers. These results are very exciting and another sign of progress on our Way Forward plan. And while we should be very proud to be making so much progress on vehicle quality, this is only the beginning. We cannot and will not let up.
Our turnaround depends on our continued focus in this area. Improving the quality, safety, design and innovation of our products remains our top priorities as we deliver more products that our customers really want.
While this is an internal study and will not be published, please be sure to share this information with your team to show them the progress we are making and to provide added confidence when discussing our products.
Sincerely,

William H. Osborne
President & CEO

[sleeper_inc]

At least ford is getting its act together

"While this is an internal study and will not be published..."

Ahh the glory of the Internet. How did you get this bulletin?

On another note I do have to say that the newer Fords have been looking pretty sharp. I was not aware of the other quality improvement though.

Jeff

[shakes]

He's a Ford tech I believe.

[sleeper_inc]

He's a ford mechanic (tech is the same I think though)

[j-roc]

You only seem to hear about the problems in the media when it comes to domestics but the truth is the quality is back up and on par with the top imports. Toyota has had a large amount of recent recalls but you don't seem to hear much about it. Things have changed but public perception of quality hasn't caught up yet.

[5ive.oh]

I'm a Ford partsman, not a tech. Mind you they are all "parts replacers" IMHO anyway.

[Sweet '83]

Originally Posted by 5ive.oh

I'm a Ford partsman, not a tech. Mind you they are all "parts replacers" IMHO anyway.

That's hilarious!

[5ive.oh]

How do you like the 5.8? What's done to it? I have a guy willing to give me the 5.8 out of his 88GT that he wrote off. I was thinking about putting my heads on it and getting it cammed.

[Orange302]

Toyota took more market share than GMC in the first quarter for the first time ever. Not to mention the fact that they have 45% of the japan/china market locked.

[reddog2006]

Great Quality Story. Just got back from Yuma and noticed a fuel smell . Took it to Steve Marshall Ford in Nanaimo and they found the left fuel port had a small leak. It will take 5 days to get the part from the US. Guess Ford is still using pony express.

[5ive.oh]

No they are being careful, sometimes we get parts from the US in 2 days other times it takes 10. It's a mixed bag when it comes to shipping time from the US.

[Orange302]

yeah, they are cracken down on the boarder, checking every package and things. Parts take forever if you want them from the states.

[05canuck]

Us parts can be anywhere from 2 to 7 days, edm next day and bramalea ( ont ) 1 to 3 days depends if it can go air.

[reddog2006]

Thanks for the heads up 5ive.oh. The part wasn,t available in Canada. I'm thinking of 3" pipes and they suggested Magna Flow,quoted $808. for the parts plus installation. Any suggestions ?